» Support / FAQs

Support / FAQs

Q. How long does it take for my project to be completed?

A. How long is a piece of string? The timescale of a project is generally determined by the client. If you have a specific deadline, we will endeavour to hit it for you. However, you need to ensure timeliness in responding to our requests for specific information (images, content, etc.).

 

Q. What is the process if I want you to design my site? What do I need to provide?

A. Firstly, we personally speak to all of our prospective clients, irrespective of the size of project to be undertaken. We pride ourselves on our personal service. We need to ascertain the scope of the project and the type of site you want, and we use a creative brief to establish specific client requirements. The greater the detail in this brief, the better understanding we have of your requirements, the better the final product.

You can determine the level of services you want us to work on. You may want new artwork, or we can work with your existing branding – it’s your choice. We can then design a number of concepts for your approval, before completing the final version.

 

Q. Do I need to buy a domain name and hosting?

A. It’s totally up to you. We can register a domain (at cost) for you, or work with your existing one. We also provide hosting solutions (free depending on size), or can direct you to some alternatives depending on your business requirements.

 

Q. How much will my project cost?

A. Again, this depends on the scope of the project. We will inform you of the total cost before the project commences. We will hold this price, unless the scope of the project changes. We realise that many customers want to ascertain the price for market comparison purposes, so our website features the pricing of some of our most common client requests.

 

Q. What are your payment terms?

A. We request a 50% deposit for all projects. The balance of payment is then due on completion of the project.

 

Q. What do I get for my money?

A. You will get a quality product that fulfils your project objectives. And a long-term partner.

 

Q. What happens when I complete your contact form?

A. One of our friendly staff will contact you, and ascertain the scope of the project. Many projects can be completed via email ad telephone calls, but larger projects could necessitate a face-to-face meeting.

 

Q. Who owns the intellectual property rights?

A. You will. It’s your business, so we give you ownership to all of the artwork at the end of the project.

 

Q. What aftersales support do you offer?

A. We see you as a long-term partner, so we won’t forget about you once we have banked your money!  Any slight tweaks or amendments to the site are carried out free of charge in the first month.

 

Q. What is search optimisation?

A. Optimisation will enable your site to gain a high search engine ranking. It revolves around the Meta tags on your web pages, and a web page that isn't optimised won't appear in the search engines to any great degree. To learn more about optimisation, please click here.